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80% of online retailers that are Royal Mail clients offer alternative delivery methods
London – November 5th, 2009. Twenga, the shopping search engine, has carried out research to predict how the Royal Mail strikes will impact online retailers in the run up to Christmas. Twenga investigated the delivery options offered by the top 50 online retailers in the UK to see how they handle delivery during the Royal Mail strikes. The results show that 80% of those advertising delivery of goods through Royal Mail before the strikes now propose alternative delivery methods to their customers, in most cases at no extra cost, or at a reduced fee for express delivery. For example:
- Amazon offers delivery through a courier service at no extra cost.
- HMV offers priority delivery through a courier service at a reduced £3.50 fee.
Many retailers go to great lengths to make sure customers are not inconvenienced, in particular:
- ASOS has extended its returns policy to 28 days, and introduced a paid collection service to return goods without using Royal Mail.
Online shopping is not dependent on Royal Mail
The reliance of online retailers on Royal Mail has been greatly exaggerated. Even before the strikes only 31% of online retailers relied solely on Royal Mail, a figure now reduced as online retailers react swiftly to customer delivery needs. 54% offer in-store collection or a collection point.
Methodology
Twenga researched the delivery options displayed on the Web sites of the top 50 retailers listed by Hitwise, excluding those with non-physical products or services.
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Tags: Amazon, Asos, Christmas, delivery, HMV, online shopping, postal strkie, returns policy, Royal Mail
